Disability Benefit Specialist

Full Time
Posted 4 weeks ago

The Disability Benefit Specialist (DBS) under the supervision of the Aging and Disabilities Services Manager in close collaboration with the DBS program attorney is to provide benefits counseling and advocacy services to adults with disabilities, age 18-59, regardless of income.  This position provides accurate information about public and private benefit programs, assistance with application and appeal procedures and representation and advocacy on behalf of individuals when necessary and appropriate.
Examples of Duties / Knowledge & Skills


  • Provide accurate and current information on a comprehensive array of private and government benefits and programs
  • Provide information and technical assistance about how to access such benefits.
  • Assist potential consumers of private and government benefits and programs to locate and gather verification information, both financial and non-financial
  • Provide information on rights and procedures for complaints, grievances, and appeals
  • Provide advice and assistance in preparing and filing complaints, grievances and appeals at local and state levels; as well as beyond
  • Adhere to confidentiality standards and maintain respectful treatment of clients
  • Consult regularly with DBS program attorneys to determine appropriate interpretation of law or regulation and appropriate action
  • Make referrals to other agencies and services, when appropriate.
  • Initiate investigations to gather needed factual information to pursue advocacy duties
  • Provide representation, as appropriate, for individuals with intellectual, developmental and/or physical disabilities, mental illness and/or substance use disorders in administrative hearings as well as in other formal or informal grievance steps
  • Refer individuals to DBS program attorneys to consider representation in administrative and judicial proceedings
  • Complete and submit all required paperwork (e.g., 100 percent time reporting spread sheets, DBS database reports) in a timely manner.
  • Accepts referrals for department/agency services
  • Maintains case records, completes necessary documentation, court reports, forms, and data collection in a timely manner and in accordance with program requirements
  • Participates in committees and task forces as assigned as a liaison to various community agencies and organizations
  • Creates a positive, courteous and customer service-based image of the ADRC to customers, co-workers, and the general public. Uses motivational interviewing techniques to clarify opportunities to best meet customer objectives.
  • Maintains skills and competence levels as policies and regulations change by attending department/staff meetings and participating in continuing training as required and appropriate. Follows required state training guidelines pertinent to the duties assigned
  • Assists and provides back up to other workers as necessary or required
  • Performs other duties as assigned


Minimum qualifications & Requirements


  • A Bachelor of Arts or Science degree (preferably in a health or human services related field) or a license to practice as a registered nurse in Wisconsin pursuant to s. 441.06 Stats
  • Minimum of one (1) year of experience  or the equivalent in a health or human service field, working with one or more of the client populations served by the Aging and Disability Resource Center ( elderly or adults with physical or developmental/intellectual disabilities).  Qualifying work experience may be paid or unpaid and may include internships, field placements and volunteer work
  • Knowledge of and/or experience with public benefits preferred


Supplemental information


  • Knowledge of the aging process, physical and developmental disabilities, mental health issues and substance abuse, local socio-economic issues and their effect on individuals and families
  • Basic understanding of social systems, culture, diversity, family dynamics, and economic indicators of personal ability to achieve personal needs/outcomes
  • Knowledge of Medicaid, Medicare, Social Security, various other financial assistance programs Family Care and IRIS (Include, Respect, I-Self Direct)
  • Knowledge of resources for community welfare and health and ways in which these resources may be used by people in need
  • Basic computer keyboarding skills for entering data relation to clients
  • Ability to relate appropriately to consumers/clients, family members and service providers
  • Ability to attend and successfully complete initial and ongoing training as required by the Wisconsin Department of Health Services (DHS) and the Aging and Disability Resource Center (ADRC).
  • Ability to travel to consumers’ homes, when necessary
  • Ability to work with diverse populations
  • Ability to relate to people in an unprejudiced and understanding manner with concerns for their circumstances and feelings
  • Ability to communicate clearly and effectively orally and in written form
  • Ability to plan and organize work to most effectively achieve program objectives
  • Ability to understand and follow oral and written instructions
  • Ability to participate in and appropriately use available supervision
  • Ability to participate meaningfully in training provided by the agency and other resources
  • Ability to read and interpret documents, and laws in the English language
  • Ability to listen to and understand information and ideas in spoken and written format so individuals may effectively understand and convey communications
  • Ability to participate meaningfully in training provided by the agency, State Department, the University of Wisconsin Extension , and other resources
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Inductive and deductive reasoning – ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions; includes coming up with a logical explanation for why a series of seemingly unrelated events occur together and deciding if an answer makes sense

Job Features

Job CategoryDisability - adult, Disability - children
Application Linkwww.co.jackson.wi.us

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