Emergency Mental Health Program Supervisor

Full Time
Posted 2 months ago
Summary Under the general direction of the Behavioral Health Division Manager, provides ongoing program development and regular clinical supervision and administrative direction to staff of the Behavioral Health Unit and other employees providing HFS 34 crisis duties. Performs related duties as required.
 Examples of Duties:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Serves as ‘Clinical Director’ of the Emergency Mental Health Services Program.

Provides clinical supervision, monitors and evaluates professional staff in the Crisis program.

Responsible for overall program development and management, policy formulation and revision, and certification compliance of DHS 34.

Responsible for coordination and provision of all initial and annual training requirements of DHS 34.

Provides oversight and guidance of staff monitoring clients under Chapter 51 court orders.

Partners with Corporation Counsel to ensure adherence to Chapter 51 guidelines.

Provides clinical supervision to staff providing mental health and crisis services to jail inmates.

Acts as liaison between jail personnel and the Human Services Division.

Provides oversight, consultation, guidance and supervision to daytime crisis services/Mental Health Access.

Responsible for the oversight and compliance of staff assigned to monitor clients who are on 90-day Settlement Agreements and Commitment Orders.

Plans and creates partnerships and crisis education with community resources/partners such as law enforcement, hospitals, psychiatric facilities, group homes, schools, etc.

Determines community and client needs, program objectives and structure, staffing and funding.

Oversees purchased services for clients served in the Crisis program, including recommending the type and amount of service to be purchased, authorizing the use of the services and monitoring and evaluating the quality of the service.

Recommends and monitors program development and policies and procedures for the internal administration of activities, including case specific and overall unit operational procedures.

Ensures compliance of Unit service programs with appropriate County, State and Federal rules and regulations.

Budgets, coordinates, monitors, evaluates and authorizes interagency and purchased services related to Unit functions.

Facilities weekly group supervision meetings with Crisis staff.

Provides community education/consultation/intervention regarding a variety of mental health/AODA concerns.

Provides intra-agency education and consultation regarding emergency mental health crisis programming.

Addresses and resolves complaints or grievances pertaining to Unit functions.

Oversees appropriate completion of treatment records according to State and departmental reporting requirements.

According to departmental policies and procedures, oversees case openings, transfers and closings.

According to departmental policies and procedures, assists other staff in the implementation of the Emergency Government Plan.

May be assigned to perform crisis on-call duty.

It is unlikely an employee will perform all the duties listed on a regular basis, nor is the list exhaustive in the sense it covers all the duties an employee may be required to perform. The examples are merely indicative, not restrictive.

Supervisory Responsibilities 
Directly supervises employees in the Crisis program. Along with Behavioral Health Manager and Behavioral Health Supervisor, collaboratively supervises employees in the other Behavioral Health programs.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; staff development, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints or grievances and resolving problems.

 Typical Qualifications:
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

Master’s Degree in Social Work, Psychology, or related field; five years of experience in direct services to families; of that, at least 3,000 hours must have been supervised clinical experience; be licensed by the examining board of social workers, marriage and family therapists and professional counselors; experience and knowledge in Chapter 51 and HFS 34; or equivalent combination of education and experience.

Language Skills 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.   Ability to write reports, correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Ability to communicate tactfully, clearly, concisely, accurately and to establish a therapeutic relationship with clients.

Mathematical Skills 

Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.

Reasoning Ability 

Ability to solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists.   Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills 

To perform this job successfully, an individual should have knowledge of the Internet; Spreadsheet, Word Processing and State and County data systems software.

Certificates, Licenses, Registrations 

Licensed by the examining board of social workers, marriage and family therapists and professional counselors, and certification by the Wisconsin Board on Alcohol and Other Drug Abuse preferred.

Other Skills and Abilities

Knowledge of the following:  modern psycho-diagnostic, psychosocial and psychotherapeutic treatment modalities; psychopathology regarding mental illness and alcohol and other drug addiction; theoretical constructs and techniques in Family Systems and psychotherapy services in the areas of mental health and alcohol and drug abuse; community based human services delivery system and resources available in the community.

Ability to satisfactorily perform the following functions or demonstrate the following skills including:  provide individual, couple, group, and family therapy; provide effective leadership, clinical direction and case consultation to professional and para-professional staff; make independent decisions; establish and maintain effective working relationships with clients, co-workers, other agencies, and the public; and provide complex services in accordance with principles common to the specialty of the employee.

Knowledge of and ability to apply Wisconsin and Federal Statutes, rules and regulations which affect unit functions.

Ability to apply laws of confidentiality appropriately.

Demonstrates the ability to interpret, support and uphold the standards, ethics and boundaries of the social work profession.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel; and talk or hear. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

The noise level in the work environment is usually quiet.

Wage – $2528.29 – $3250.88 bi-weekly

Online application required. Equal Opportunity Employer.


Job Features

Job CategoryBehavioral Health, Behavioral Manager, Clinical Supervisor, Mental Health, Substance Use, Supervisor

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