Human Service Specialist in Fiscal

Full Time
Outagamie
Posted 2 months ago
Under general supervision of the Supervisor Accounting Systems, the Human Services Specialist provides direct or indirect client services and technical support.  Attaining positions graded as I, II or III is dependent upon the level of responsibility, training, and independence exercised.

 Monday-Friday 8:00 AM -4:30 PM, with possibilities of overtime
Remote work may be available after successful completion of introductory period.

Outagamie County Offers:

  1. Health, Dental, and Vision options start the 1st of the month following 30 days of employment.
  2. HSA (Health Savings Account) is available with employee/employer contributions or an FSA (Flexible Savings Account) is available.
  3. Life Insurance for Full-Time Employees (Paid for by the County)
  4. Short-term Disability (optional)
  5. Long-term Disability available for Full-Time Employees (Paid for by the County)
  6. Vacation, Comp Time, Sick Leave, Paid Holidays up to 12 days
  7. Continuing Education
  8. Pet Insurance
  9. Retirement Options:
  • Deferred Comp (Public Sector Retirement Savings Plan)
  • Wisconsin Retirement System (retirement plan in which the county pays a portion and the employee pays an amount) **8th Largest Pension Fund in the U.S./25th Largest Public or Private Pension in the world!
 Key Responsibilities:
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Gathers and assesses information to initiate appropriate action.
  • Maintains statistical data on services provided.
  • Communicates with individuals, providers and government agencies regarding specific topics and tasks.
  • Enters data into computer programs.
  • Compiles, sorts and analyzes statistical and/or financial data.
  • Conducts interviews with individuals and agencies.
  • Provides assistance and support to professional staff.
  • Maintains regular and predictable attendance, works overtime/extra hours as required.
  • Discusses with individuals their specific needs/situations.
  • Completes mandated state reports.
  • Compiles data for the state reporting system.
  • Monitors case plan expenditures.
  • Collects money in accordance with court orders and/or agency policies.
  • Applies to state and federal government for Social Security, SSI and SSI E, as appropriate.
  • Receives information from case managers and bills from contract agencies, resolving any differences in the bills.
  • Issues payments to foster care providers, group homes, child caring institutions, and miscellaneous programs.
  • Determines eligibility for Medical Assistance and conducts periodic reviews.
  • Gathers financial information from individuals, determines the billing rate, sets the fee for care and receipts incoming funds.
  • Makes court appearances as needed.
  • May process statements and claims; research and reprocess non-payments from third party payors; respond to account inquiries; and rectify unpaid accounts.
  • Performs other duties as assigned.
 Education/Certifications/Experience Requirements:
  • Graduation from high school; Associate’s Degree preferred.
  • For Human Services Specialist II at least one year at the I level; for Human Services Specialist III at least three years at the II level.
  • Some Human Services Specialist III’s may require office billing/receivables experience with mental health claims processing experience preferred.
  • Experience with services to persons with mental illness or a similar population may be preferred for some positions.
  • Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
 Required or Preferred Skills:
  • Ability to effectively communicate in English and understand and follow written and oral instructions.
  • Excellent oral and written communication skills.
  • Ability to determine priorities, plan and organize work schedule to meet mandated deadlines.
  • Ability to work independently.
  • Ability to respect individuals and their differences.
  • Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie County Work Rules and Terms of Employment.
  • Ability to establish and maintain effective working relationships with co-workers, other county and agency employees, the courts, and the general public.
  • Ability to maintain confidentiality and accountability.
  • Ability to add, subtract, multiply, divide, and figure simple mathematical calculations.
  • Knowledge of accounting and bookkeeping procedures and business math, and the ability to solve accounting problems.
  • Knowledge of AS/400 and/or PC operation including Lotus 1-2-3, WordPerfect, and/or Paradox.
  • Ability to interpret and analyze complex data with a high degree of accuracy.
  • Skill in the use of telephone, calculators, copy machines, computer terminals, typewriters, fax machines and other office equipment.
  • Ability to conduct interactive interviews and obtain information in a non-judgmental manner.
  • Knowledge of pertinent State and Federal rules and regulations.
  • Ability to prepare and deliver public speaking presentations and to work with the media.
  • Ability to lift, carry, push, pull or otherwise move up to 25 pounds, understanding and utilizing proper body mechanics.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

 

Job Features

Job CategoryAccounting, Administrative

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