Human Services Specialist I/II/III
Salary: $14.50 – $21.54 Hourly
Job Type: Full-time
Location: Outagamie County Government Center 320 South Walnut Street, Appleton, Wisconsin
Department: DHHS Child Family Unit 3
Under general supervision of the Supervisor: Child Protection, the Human Services Specialist provides direct or indirect client services and technical support. Attaining positions graded as I, II or III is dependent upon the level of responsibility, training, and independence exercised.
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
· Receives reports of child abuse and /or neglect, gathers information, and makes referral as appropriate.
· Categorizes referral information and completes WISRMS Intake Worksheet.
· Clarifies information for unit supervisor for case decision making/assignment.
· Enters appropriate information and data into the Electronic Wisconsin Automated Child Welfare Information System (eWisacwis).
· Completes mandated state reports.
· Gathers and assesses information to initiate appropriate action.
· Maintains statistical data on services provided.
· Communicates with individuals, providers and government agencies regarding specific topics and tasks.
· Enters data into computer programs including but not limited to eWisacwis, TCM, Microsoft Word and Microsoft Excel.
· Compiles, sorts and analyzes statistical and/or financial data.
· Conducts interviews with individuals and agencies.
· Provides assistance and support to professional staff.
· Maintains regular and predictable attendance, works overtime/extra hours as required.
· Completes record redaction and release of information for individuals and other agencies in accordance to State Statutes.
· Graduation from high school; Associate’s Degree preferred.
· For Human Services Specialist II at least one year at the I level; for Human Services Specialist III at least three years at the II level.
· Some Human Services Specialist III’s may require office billing/receivables experience with mental health claims processing experience preferred.
· Experience with services to persons with mental illness or a similar population may be preferred for some positions.
· Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
Required or Preferred Skills:
· Ability to effectively communicate in English and understand and follow written and oral instructions.
· Excellent oral and written communication skills.
· Ability to determine priorities, plan and organize work schedule to meet mandated deadlines.
· Ability to work independently.
· Ability to respect individuals and their differences.
· Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie County Work Rules and Terms of Employment.
· Ability to establish and maintain effective working relationships with co-workers, other county and agency employees, the courts, and the general public.
· Ability to maintain confidentiality and accountability.
· Ability to add, subtract, multiply, divide, and figure simple mathematical calculations.
· Knowledge of accounting and bookkeeping procedures and business math, and the ability to solve accounting problems.
· Knowledge of Microsoft Office, Word, and Excel; Knowledge of eWisacwis and TCM.
· Knowledge of community resources and programs available within the County.
· Ability to interpret and analyze complex data with a high degree of accuracy.
· Skill in the use of telephone, calculators, copy machines, computer terminals, typewriters, and other office equipment.
· Ability to conduct interactive interviews and obtain information in a non-judgmental manner.
· Knowledge of pertinent State and Federal rules and regulations.
· Ability to prepare and deliver public speaking presentations and to work with the media.
· Ability to lift, carry, push, pull or otherwise move up to 25 pounds, understanding and utilizing proper body mechanics.
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
|Job Category||Child Protective Services, Children and Youth|
|Date Posted:||January 10, 2019|