Human Services Supervisor – ISRS – Mental Health Crisis Unit

Full Time
La Crosse
Posted 2 weeks ago

Calling all leaders in the Mental Health field!

Come expand your career with an organization that values and supports you to learn, grow, and develop. Join our collaborative, supportive, and results-driven team. This role provides the opportunity to bring your whole self to work, engage, lead, and drive your own learning and growth within the organization. La Crosse County leaders are committed to provide a supportive and inclusive work environment. We are also dedicated to your learning and development to grow in an organization that is deep in talent.

This is a supervisory and administrative position in the Integrated Support & Recovery Services (ISRS) Section of the Human Services Department.  This position involves program management as it relates to the short-term and crisis services offered by the Integrated Support and Recovery Services section.  Employee in this position has considerable latitude in the creation, planning and enhancement of programs in conjunction with the ISRS Manager, ISRS Assistant Manager and other staff of the Human Services Department, within general County and departmental policies and guidelines.  This is a full-time, salaried position working primarily Monday-Friday 8:00am-4:30pm, which also requires participating in a rotating on-call schedule with a co-supervisor.

Salary Range: $66,996 – $86,132

Associate Experience – What’s In It For You?
Supportive, collaborative, inclusive, and diverse workforce.
Career learning, development, and growth opportunities.
Culture of respect and dignity, teamwork, honesty, and integrity.
Serving your community in a purposeful and meaningful way.
Flexibility with generous paid time-off benefits.
Excellent benefits:
••Wisconsin Retirement System – Very stable and strong
••Health Insurance with options for free care
••Dental Insurance with many services covered at 100%
••Life Insurance with short and long-term disability

We will be accepting applications until the right person is hired
 La Crosse County Respects Diversity


Essential Job Functions



Acts with integrity and builds trust through demonstrated respect, humility, and honesty. Treats others with dignity. Encourages open communication. Actively listens and demonstrates open-minded thinking and willingness to accept other’s points of view. Engages stakeholders and effectively collaborates. Demonstrates the courage to speak out appropriately with leaders and peers even when your point of view is unpopular. Employs vision and strategy to drive positive results by leading with clear goals, objectives, and desired outcomes. Seeks out new opportunities to drive results through new processes and initiatives. Evaluates and monitors to hold self and others accountable for results. Demonstrates ability to be flexible while informally influencing others through coaching, motivation, and team-minded thinking to arrive at solutions that provide positive outcomes for all stakeholders. Seeks feedback and listens to learn despite personal setbacks. Demonstrates agile thinking while understanding the dynamics of the organization and public influence and perception.  Uses analytical skills, experience, and input from others to make critical decisions. Takes intelligent risks and leads the organization through change. Demonstrates perseverance by pushing through difficult and challenging situations.


Plans, develops and operates a variety of comprehensive and coordinated services and directs staff to meet program goals in the following service areas:

  1. Short-term mental health stabilization services
  2. HFS 34 Crisis Continuum services for individuals experiencing mental health crises.

Collaborates closely with Justice Support Services Section to ensure individuals with alcohol and other drug abuse (AODA) and/or Dual Diagnosis (mental health and AODA) needs are appropriately served. Collaborates closely with Adult Protective Services unit to ensure that consumers are appropriately served when they are under Chapter 51.15 emergency detentions, commitments, protective placements and guardianships. Collaborates closely with Family & Children’s Services Section to ensure that children’s mental health and crisis needs are met. Collaborates closely with area law enforcement and hospital personnel regarding crisis and emergency detention dynamics. Fulfills requirements as Program Administrator as required under HFS 34.2(4)(a) of Emergency Mental Health Services Programs Standards. Hires, supervises, trains, motivates, evaluates, disciplines, and schedules the layout of work of departmental personnel. Monitors and assures staff compliance with all relevant departmental and County procedures. Participates in overall community planning related to crisis services in conjunction with the ISRS Manager, ISRS Assistant Manager, Clinical Director, Medical Director and other Human services management staff. Reviews service provision procedures, policies and client records to assure compliance with state and federal regulations and certification requirements.


Knowledge, Skills and Abilities


•Comprehensive knowledge of services and programs related to serving individuals with psychiatric disabilities, individuals with dual diagnosis (mental health and alcohol and other drug abuse), and their families and other individuals who require similar services.
•Working knowledge of the system of services needed to address the needs of persons in crisis.
•Knowledge of causal factors related to crisis and the population served.
•Thorough knowledge of human growth and behavior, and principles and methods of social work.
•Knowledge of federal and state laws and regulations relevant to Crisis Service programs and services.
•Ability to plan, organize and coordinate a variety of service delivery systems, to most effectively achieve program objectives.
•Ability to relate positively to people, and to maintain effective working relationships, especially with other professional and paraprofessional staff providing these services.
•Ability to effectively supervise the work of subordinate staff involving hiring, training, motivation, evaluation, discipline, scheduling and layout of work.
•Ability to relate to the agencies’ administrative structure, and to work cooperatively with local officials and other public or private as well as voluntary personnel.
•Ability to present concise oral and written reports.
•Ability to compute and analyze statistical information.


Training, Experience and Other Requirements


• Graduation from an accredited college or university with a Master’s Degree in Social Work, Psychology, or Sociology.  May substitute Bachelor’s degree plus five years of relevant mental health experience.
•Two years of relevant experience with demonstrated competency in direct services to persons with substance abuse and mental health problems, and related program planning and administration.
•Per Chapter 34 of Wis. Stats., anyone acting on behalf of the Clinical Director to provide consultation or sign documents must be a Certified Independent Clinical Social Worker, a Licensed Professional Counselor or Master’s level Clinician (with 3000 hours of supervised practice), so this is a requirement for the role (a training license would be acceptable).
•Strong preference for individual with two years of supervisory experience.
•Must have personal vehicle and valid driver’s license, or other reliable means for travel to appointments and meetings.
•Must pass criminal record check as required by Wisconsin Caregiver Law.

Job Features

Job CategoryHuman Services Professional
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