WIC Bilingual Health Aide

Full Time
Outagamie
Posted 3 weeks ago
Reporting to the WIC Supervisor, the Bilingual Health Aide performs WIC enrollment,  eligibility determination and health screenings. Depending on the Education may provide nutritional education as approved by the federal guidelines for the WIC Program, and State Lead Program.

Provides translation/interpretation services for Limited English Proficiency Participants.

 

  • Fluency in speaking, reading and writing in English as well as a preferred language (Spanish, Hmong, Swahili or other relevant  language) required; must pass or provide results of language proficiency testing.
 Key Responsibilities:
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

 

·        Answers multi-line telephone, takes messages and schedules appointments.

·        Provides information about the WIC program and enrolls families

·        Conducts intake interviews and verifies eligibility for WIC Certification.

·        Performs health screening tests, including hemoglobin, lead, weight, height, using appropriate medical equipment.

·        Maintains and files information, participant records, medical charts and other data systems as appropriate

·        Documents into ROSIE data system using accepted abbreviations and nomenclature.

·        Provides interpretation/translation services for Public Health Participants.

·        Monitors inventory of medical supplies necessary for screening tests, such as lancets, microcuvettes, gauze, bandaids, etc.

·        Performs quality control tasks on medical equipment including Hemocue, Lead Analyzer and scales by checking and verifying values.

·        Disinfects anthropometric and hematological equipment following sanitation procedures.

·        Completes all necessary paperwork and reports in a timely manner.

·        Assists in coordinating services as necessary with service providers.

·        Maintains regular and predictable attendance, works overtime/extra hours as required.

·        Maintains emergency preparedness core Public Health competencies by participating in preparedness training exercises and planning events.

·        Performs other duties as assigned.

 Education/Certifications/Experience Requirements:
  • High School diploma required.
  • Associates degree in dietetic technician, human services, health promotion or other health sciences preferred.
  • A minimum of one year customer service experience, preferably within health care with proficiency in keyboarding skills and general computer knowledge.
  • Fluency in speaking, reading and writing in English as well as a preferred language (Spanish, Hmong, Swahili or other language based on needs of the WIC program) required; must pass or provide results of language proficiency testing.
  • Or any combination of education and experience that provides equivalent knowledge, skills and abilities.
 Required or Preferred Skills:

Developed by the Council on Linkages, the Core Competencies reflect skills that are desirable for professionals who deliver the Essential Public Health Services. The Core Competencies serve as the foundation for public health practices and are intertwined in the key responsibilities listed above.

  • Ability to take measurements such as height and weight accurately and perform iron and lead testing.
  • Knowledge of basic nutrition with emphasis on the nutritional needs of women, infants and children.
  • Ability to effectively communicate in English, orally and in writing, and understand and follow written and oral instructions.
  • Ability to conduct interactive interviews and obtain information in a non-judgmental manner.
  • Ability to maintain accurate, legible and detailed records and documentation.
  • Ability to walk, stoop, climb, bend, stretch; push, pull and lift up to 35 pounds, understanding and utilizing proper body mechanics.
  • Knowledge of pertinent State and Federal rules and regulations.
  • Customer service skills and tact, diplomacy and cultural-sensitivity.
  • Ability to maintain composure in a noisy, fast-paced setting.
  • Ability to work with infants and small children.
  • Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie County Work Rules and Terms of Employment.
  • Knowledge of diverse cultures and sensitivity to cultural differences.
  • Knowledge of basic office practices and procedures.
  • Ability to transport oneself and/or consumers to and from various locations in a timely, efficient and safe manner.
  • Ability to determine priorities, plan and organize work schedule to meet mandated deadlines.
  • Ability to effectively understand and follow written and oral instructions.
  • Ability to respect the diversity of the population served by the Health and Human Services Department and to work effectively with a multi-cultural population and varied socioeconomic groups.
  • Ability to act calmly in emergency situations and under pressure.
  • Ability to accept direction from other professional staff.
  • Ability to build and maintain productive working relationships with multidisciplinary and multicultural staff members, community groups and other county employees.
  • Ability to maintain confidentiality according to WIC Policy.
  • Ability to exercise sound judgment, critical thinking and work independently.
  • Knowledge of community and ability to represent the department in community situations.
  • Ability to operate a variety of office equipment including telephone, fax, calculator, computer, etc.
  • Ability to add, subtract, multiply, divide, calculate decimals and percent and make use of the principles of descriptive statistics.

 

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

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